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The public healthcare system in Kuwait functions via the Ministry of Health (MoH). As of 2011, citizens and expats can access affordable and the best healthcare facilities via health insurance companies in Kuwait. Kuwait also has several specialized medical facilities that cater to the healthcare needs for specific health problems of a person.

Health care services provided by the public sector in Kuwait are offered at no cost to Kuwaiti citizens and citizens of the Gulf Cooperation Council (GCC). Conversely, health insurance in Kuwait is mandatory for all expatriates.

Research has shown that employees who maintain good health habits are happier and more productive. Wellness programmes can increase employee loyalty and retention when offered through the workplace. In short, wellness is a win-win for all. Explore Cigna's Corporate Health Insurance Plan to provide top-quality health care for your employees.

Cigna as a company aims to resolve all complaints fairly, consistently, and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible. Once a complaint is identified, we will be following the below process:

• You can raise a complaint by calling our Customer Service Team or by emailing complaintsMENA@cignahealthcare.com
• Your complaint will be logged and acknowledged by a dedicated Complaints Handler within 2 working days.
• The initial response will be sent to the members/providers at the registered email.
• Your complaint will be investigated thoroughly, utilizing all information and documentation available.
• We may also contact you at this stage to request for more information.
• The complaint will be assigned a specific case reference ID that will be provided to the complainant. All communication and documentation in relation to the complaint will be documented internally under this case ID and available upon request.
• The total turnaround time for us to respond to your complaint is 14 calendar days.
• Once the investigation is completed, the Complaints Handler will write to you with a full account of our investigation and our final decision.
• If you are dissatisfied with the decision reached, you can then escalate to senior management, where they will review and respond to your complaint within 2 working days.
• If you are still dissatisfied by the decision reached, you can then refer your case to the local regulatory bodies.
• Finally, if you are dissatisfied with the regulatory ruling, you are then free to pursue private legal action.

Please click hereto download the complaints form.