For press-related inquiries, please send an email to the address below. EMAIL ADDRESS: menacommunications@cignahealthcare.com

You can reach out to our sales team in a few ways:

• Email: Send us an email at uae-sales@cignahealthcare.com and one of our representatives will get back to you shortly.
• Phone: Call us directly at 800 124 462 to speak with a sales representative.
• Contact form: Fill out contact form on our website and we will be in touch.

We are committed to ensuring people residing in the Middle East have the best care possible—therefore, we are expanding our team. If you are interested in working for Cigna Healthcare Middle East, contact us at the address: METalent@cignahealthcare.com

UAE

UAE Central Bank – Sanadak Unit

Ombudsman Unit for the United Arab Emirates

Emirates Institute of Finance Building, Ground Floor

Sultan Bin Zayed the First Street, Abu Dhabi

Tel: 800SANADAK (800 72 623 25)

Email: info@sanadak.gov.ae

Link: https://sanadak.gov.ae/

DUBAI

Dubai Health Authority (DHA)

Dubai Health Authority - Headquarters

Sheikh Ahmed Square, Al Jaddaf

Tel: 800DHA (800 342)

Email: info@dha.gov.ae

Link: https://dha.gov.ae/en

ABU DHABI

Department of Health – Abu Dhabi

Customer Services Centre

Department of Health – Abu Dhabi

Airport Road, PO Box 5674, Abu Dhabi

Tel: 800-800

Fax: (02) 444-9822

Email: https://healthcenter@haad.ae

KINGOM OF SAUDI ARABIA

Council of Health Insurance – Kingdom of Saudi Arabia

Address: King Fahd Rd, Al Malqa, Riyadh

13524, Saudi Arabia

Tel: 920001177

Email: info@chi.gov.sa

QATAR

Central Bank – Qatar

Tel: 97444222441

Email: bcsu@qcb.gov.qa

Link: www.qcb.gov.qa

BAHRAIN

Central Bank of Bahrain

P.O. Box 27, Manama

Kingdom of Bahrain

Tel: 97317547777

Fax: 97317530399

Email: complaint@cbb.gov.bh

Link: http://cbb.gov.bh/complaint_form.php

OMAN

Capital Markets Authority

P.O. Box 3359

Postal Code 112 Ruwi

Oman

Tel: 96824823269

Fax: 96824817471

Link: http://www.cma.gov.om

KUWAIT

Ministry of Commerce

Tel: 96522480000

Link: http://www.moci.gov.kw

At Cigna, we are committed to providing you with top-quality care and customer service. If you ever think we have not done the best we can, please reach out to us. We will do everything we can to ensure that your complaint is dealt with fairly, effectively, and quickly.

Cigna as a company aims to resolve all complaints fairly, consistently, and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible. Once a complaint is identified, we will be following the below process:

• You can raise a complaint by calling our Customer Service Team or by emailing complaintsMENA@cignahealthcare.com
• Your complaint will be acknowledged by a dedicated Complaints Handler within 2 working days
• Your complaint will be investigated thoroughly, utilizing all information and documentation available.
• We may also contact you at this stage to request for more information.
• The total turnaround time for us to respond to your complaint is 15 calendar days.
• Once the investigation is completed, the Complaints Handler will write to you with a full account of our investigation and our final decision.
• If you are dissatisfied with the decision reached, you can then escalate to senior management, where they will review and respond to your complaint within 2 working days.
• If you are still dissatisfied by the decision reached, you can then refer your case to the local regulatory bodies.
• Finally, if you are dissatisfied with the regulatory ruling, you are then free to pursue private legal action.

Please click here to download the complaints form.

Cigna Healthcare as a company aims to resolve all complaints fairly, consistently, and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible. Once a complaint is identified, we will be following the below process:

• You can raise a complaint by calling our Customer Service Team or by emailing complaintsMENA@cignahealthcare.com
• Your complaint will be logged and acknowledged by a dedicated Complaints Handler within 2 working days.
• The initial response will be sent to the members/providers at the registered email.
• Your complaint will be investigated thoroughly, utilizing all information and documentation available.
• We may also contact you at this stage to request for more information.
• The complaint will be assigned a specific case reference ID that will be provided to the complainant. All communication and documentation in relation to the complaint will be documented internally under this case ID and available upon request.
• The total turnaround time for us to respond to your complaint is 14 calendar days.
• Once the investigation is completed, the Complaints Handler will write to you with a full account of our investigation and our final decision.
• If you are dissatisfied with the decision reached, you can then escalate to senior management, where they will review and respond to your complaint within 2 working days.
• If you are still dissatisfied by the decision reached, you can then refer your case to the local regulatory bodies.
• Finally, if you are dissatisfied with the regulatory ruling, you are then free to pursue private legal action.

Please click here to download the complaints form.

To make things easier, we offer different ways to file a complaint. You can:

• Send an email with any supporting material to: ComplaintsMena@cignahealthcare.com
• Fill in the Complaint form and provide supporting documents if any.
• Call any of the numbers appearing on the back of your insurance card. They are listed below for your convenience.
• Send or hand deliver a letter (with any supporting material) to the location closest to you.